Welcome to Exclusivesculptures.co.uk (The “Site”)
These terms & conditions (the “T&Cs”) apply to your use of the Site. You should read these T&Cs carefully before buying any goods as they contain important information about your order.
By accessing the Site and/or by placing an order you agree to be bound by these T&Cs and the documents referred to within them. If you do not agree to be bound by these T&Cs you may not use or access the Site. The Site is provided solely for your personal use. You may not use the Site for any commercial purpose. You must be 18 years or over to purchase goods from the Site.
References in these T&Cs to “we”, “us” and “Statues & Sculptures Online” are to Dimensional Studios Limited (company number 5772962), Registered Office: Lothing House, 7 Quay View Business Park, Barnards Way, Lowestoft, Suffolk, United Kingdom NR32 2HD.
1. Online Shopping
1.1 Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However, while the reproduction of colours is a close representation, a slight variation in the actual goods may occur. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
1.2 By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the billing details.
1.3 Visitors under the age of 18 should not register with this website or submit any information to us.
2. Acceptance of your Order
2.1 You can place an order in one of two ways, either online or over the telephone through our Customer Service team.
2.2 Non-acceptance of an order may be a result of one of the following:
• The product you ordered being out of stock – see 7. Product Availability/Information below
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• Failure to meet the eligibility to order criteria set out in the Terms and Conditions
• We reserve the right to reject acceptance of any order at any time in our absolute discretion
2.3.1 Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Statues & Sculptures Online. Should you not receive an acknowledgment within 5 business days, please contact our Customer Service team by calling +44 800 088 6578 from your mobile and internationally, or 0800 088 6578 from a UK Landline. Lines are open Monday to Saturday 9.00am – 5.30pm (GMT). We are closed on Sundays and Bank Holidays.
2.3.2 Acceptance of an order placed by you online and the completion of the contract between you and Statues & Sculptures Online will take place when your order is dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.
2.4 Over the Telephone
2.4.1 A member of our Customer Service team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment.
2.4.2 Our Customer Service team is available Monday to Saturday 9.00am – 5.30pm (GMT). Please call 0800 088 6578* or +44 800 088 6578 (Mobile/International).
*National rates for UK landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.
2.4.3 Where you place an order over the telephone, please note that your order is not accepted at this stage. We accept your order for an item ordered over the telephone at the point of your order being dispatched, unless you have cancelled the order in accordance with the order cancellation instructions set out below.
2.4.4 Telephone calls may be recorded for security and service monitoring purposes.
2.5 When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer to ensure that the funds are available at which point we actually take payment.
We have found that some card companies show the initial request and the later charge as two separate entries, please be assured that we only charge your card once and that any ‘second’ charge is only temporary and will shortly disappear.
If you have any further queries, please contact your bank/card issuer.
3. Order Cancellation
3.1 If you wish to cancel your order purchased on the website, over the telephone or by post, please contact our Statues & Sculptures Online Customer Services Team by:
3.2 Calling 0800 088 6578 (UK only / Freephone, as mobile and other network call charges may vary, please refer to your service provider for more details) or on +44 (0) 800 088 6578 (Outside UK). Lines are open Monday to Saturday 9.00am – 5.30pm (GMT).
3.3 Forwarding your acknowledgement email to us at [email protected] stating your intention to cancel the order.
3.4 It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.
3.5 Personalised products or goods which have been made to customers specification, or is a non stock item are non-returnable.
4. Returns Policy
4.1 The Returns Policy is for goods purchased on the website, over the telephone or by post.
4.2 Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return the product within 7 working days from one day after date of receipt for any reason, but at your own cost.
4.5 Some of our products are of a natural nature, and as such, slight variations can occur. All images on this web site are for illustrative purposes only. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.
4.4 4. When you buy goods from us you will have certain legal rights known as ‘statutory rights’. These legal rights include a requirement that the goods are of satisfactory quality, are as they were described, and are fit for their purpose. These T&Cs do not affect your statutory rights.
4.5 Personalised products or goods which have been made to customers specification, or is a non stock item are non-returnable.
4.6 If for any reason they are not what you expect you may return the goods and receive either a full refund of your monies or replacement goods within 14 working days of purchase.
4.7 Refunds are returned via the same method you used to pay. Refunds are issued within 10 days from the product arriving back from the customer in a good, re-sellable condition.
4.8 If you wish to return heavy goods that have been delivered to you, please contact the Customer Care Team on +44 (0) 800 088 6578 to arrange collection. Statues & Sculptures Online reserves the right to charge customers outside of the United Kingdom the shipping cost paid on the order to cover the collection cost, which will be deducted from the amount to be refunded. Customers within the United Kingdom will be charged up to £120. You will be notified of this amount at the time of cancellation.
If you would like to discuss the return of any product, or have any questions about our Returns Policy, please contact a member of our Customer Care Team on +44 (0) 800 088 6578. Lines are open Monday to Saturday 9am – 5.30pm (GMT).
5. Payment Methods
5.1 We only accept payment for orders in GBP Pound Sterling & USD United States Dollars.
5.2 We accept payment by MasterCard, Visa, Visa Debit and PayPal. You will find additional Terms and Conditions for PayPal payments at www.paypal.co.uk. (Exclusivesculptures.co.uk is not responsible for the content of external websites).
5.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
5.5 Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
5.6 Please note that Statues & Sculptures Online does not accept cash or cheques as payment online or over the telephone.
6. Pricing Policy
6.1 All UK and Europe prices shown on the Site include VAT. We are required by law to collect VAT on all orders to the UK and other countries in the European Union.
6.2 All USA prices exclude taxes. We are required by law to charge Tax on shipments made to NY and CA. If you are in any way uncertain about the possible Tax implications of your purchase, please contact us before placing your order at [email protected]
6.3 For deliveries outside of the UK, the European Union and the USA, you will be required to pay import duty, custom charges, other local taxes or administration fees which are charged once the parcel reaches the destination country. These charges must be paid by the customer. Unfortunately, Statues & Sculptures Online has no control over these charges and we are unable to tell you what the cost may be, as customs policies and import duties vary widely from country to country. You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives. Statues & Sculptures Online cannot be held responsible for the payment of any of the abovementioned charges. If you refuse a parcel, please note you will be liable for the return fee charges from the courier and customs charges if applicable. These charges will be deducted from the cost of your refund. If your parcel is destroyed at customs we will be unable to issue a refund.
6.4 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order, in respect of the incorrectly priced item, as cancelled. Prices may change and offers may be withdrawn at any time.
7. Product Availability
7.1. We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out, it will be taken off the website at the earliest opportunity and may not be available again.
7.2. Prices of products may change from time to time. If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we are unable to contact you via telephone or email, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process the remaining items on your order (where applicable).
7.3. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than the item it is replacing. Substitutions will only be made with your prior consent. If a replacement item is of greater value, you will be liable to pay for the difference in product values.
IMPORTANT: Please note that during periods of significantly increased demand and lower stock availability, there is an increased risk of items being out of stock.
8. Delivery Information
Please note that the below delivery information applies only to orders placed online through Exclusivesculptures.co.uk or telephone orders made through the Statues & Sculptures Online Customer Care Centre.
8.1 All delivery times and terms will be stated in individual product descriptions.
8.2 Products are delivered free of charge within the United Kingdom only. This excludes all other countries unless otherwise stated which will incur an additional charge. Delivery charges are calculated on the checkout page once the product is added to the basket. Please call our Customer Care Team on +44 (0) 800 088 6578 for further information.
8.3 We are unable to redirect orders once items have been dispatched.
8.4 Products are delivered by a professional delivery service to ensure your product arrives with you in perfect condition. The product will be delivered as close to delivery address as possible, kerbside if necessary. When the product is unloaded, it becomes the customer’s responsibility to move and install. You will be contacted by phone once a delivery date is decided and your item is ready. If a signature is required for delivery, please inspect the goods before signing. No claim for damages will be entertained without a returned, signed and duly endorsed delivery note.
8.5 Statues & Sculptures Online are in no way responsible for installation of any sculpture or statue unless stated otherwise.
8.6 All products are fully insured during transit and are carefully packed ensuring the product arrives to you in perfect condition. In the unlikely event of a product arriving damaged during delivery, a replacement product will be sent out at no extra charge to the customer.
8. If you require any additional information please contact our Customer Care Team by calling +44 (0) 800 088 6578.
9. The Website
9.1 We may change the exclusivesculptures.co.uk website and correct or update information (including product information) on it or change these Terms and Conditions at any time without notice.
9.2 Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
9.3 You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
9.3.1 retrieve and display the content of the website on a screen;
9.3.2 print copies of the content for your own personal use; and
9.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
9.4 You may not use this website or its contents:
9.4.1 for commercial purposes;
9.4.2 for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of this website (e.g. item listings, descriptions, prices);
9.4.3 to download (other than page caching) or modify the website, or any portion of it;
9.4.4 to interfere with or disrupt any network or website connected to this website or gain unauthorised access to other computer systems;
9.4.5 to interfere with the enjoyment or use of the website by any other person;
9.4.6 for any purpose which is unlawful.
9.5 In addition you may not, in relation to this website, use any:
9.5.1 data mining, robots, or similar data gathering and extraction tools;
9.5.2 framing techniques to enclose the trade marks, logos and other proprietary images, text layouts and formats which we use on the website;
9.5.3 meta tags or any other “hidden text” which uses our name or trade marks.
9.6 Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
9.7 We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.
9.8 You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
9.9 This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected by copyright, trade marks, database rights and other intellectual property rights.
9.10 This website may include links to third party web sites (“Third Party Site(s)”) from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and Terms and Conditions of use of Third Party Sites accessible from this website.
10. Liability and Indemnity
10.1 We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website or through the Orderline, whether or not accepted by us).
10.2 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
10.3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
11. Privacy and Communications
11.2 To fulfil our obligations to you under these Terms and Conditions, we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.
The website and telephone order line are controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the order line.
13. Copyright & Intellectual Property
All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Statues & Sculptures Online. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Statues & Sculptures Online, is strictly prohibited.
14.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
14.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
14.3 If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach.